Privacy Policy

Kupkake Kouture Charlotte LLC ("Kupkake Kouture Charlotte," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our business.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely by third-party providers)
• Order details and customization requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate about orders, inquiries, or customer service requests
• Send updates, promotions, or marketing communications (you may opt out at any time)
• Improve our website, products, and customer experience
• Comply with legal and regulatory requirements

3. Payment Processing

All payments are processed through secure third-party payment processors. Kupkake Kouture Charlotte LLC does not store or have direct access to your full payment card details.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only with:

• Trusted third-party service providers (payment processors, website platforms, delivery or shipping partners)
• Legal authorities if required by law or to protect our rights

These third parties are obligated to protect your information and use it only for the services provided.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can control or disable cookies through your browser settings; however, some features of the website may not function properly.

6. Email & SMS Communications

By providing your email address or phone number, you consent to receive communications related to your order, as well as promotional messages when applicable.

• You may unsubscribe from marketing emails at any time using the link provided.
• You may opt out of SMS communications by replying STOP.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Kupkake Kouture Charlotte LLC
Charlotte, NC
Website: https://www.kupkakekoutureclt.com
Email: kupkakekoutureclt@gmail.com

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.